Resources for Current Customers
Are you a current Gingr customer? Here are some resources to help you find what you are looking for:
Locate My App
Looking for your app? If you have accessed Gingr from this device in the past, we can find your app and direct you to your login page. If you aren't redirected, please contact support@gingrapp.com.
Knowledge Base
Stuck on how to configure something? Want to know more about a feature? Check out our Knowledge Base for dozens of articles on how to use Gingr.
Gingr Payments
Need help with Gingr Payments powered by Stripe? Visit our Knowledge Base for our library of help articles, or sign in to your app to access support through live chat.
CardConnect
Need to reach CardConnect? Contact them for help troubleshooting your terminal, questions about your statement, etc. Call 877-828-0720 or visit their website.
Status Updates
Want to be notified when issues are reported or when they are resolved? Sign up for status updates and receive an email and/or text message when something's not quite right.
Contact Support
- Contact support by email
- By phone at 888-503-4647
- Choose "Get Support" from your app
Contact Support
If you are a Gingr customer, our support team is here to help!
- If you are trying to make a reservation or troubleshoot issues as a pet parent, please contact your pet-care services provider. We cannot help you.
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